Sacramento County Department of Child, Family and Adult Services (DCFAS) Ombudsperson is a neutral party who helps resolve complaints or answer questions about DCFAS Agency policies or practices. The Ombudsperson is a liaison between DCFAS and the public, clients, and other governmental and private agencies. The Ombudsperson conducts reviews in an independent and impartial manner to ensure that agency policies or practices are consistent with DCFAS goals and missions. The Ombudsperson seeks to resolve issues in a fair, thorough, and timely manner and to ensure that individuals are treated fairly, respectfully, and with dignity.
Resources
Ombudsperson Brochure (English)
Ombudsperson Brochure (Spanish)
Who can contact the Ombudsperson?
Anyone: children, parents, grandparents, relatives, foster parents, attorneys, physicians, therapists, social workers, teachers, related agencies, or community organizations, etc.
What does the Ombudsperson do?
- Provide information, answer questions and/or identify staff or resources to address your concerns.
- Conduct independent complaint reviews regarding agency policies or practices.
- Assure policies and procedures are consistent with Department goals and missions of the Department.
- Assure individuals are treated fairly, respectfully, and with dignity.
- Assure matters are treated confidential as appropriate.
- Make recommendations and referrals when appropriate.
- Facilitate prompt complaint resolution in an independent, impartial, objective and professional manner.
Is there anything the Ombudsperson cannot do?
- Cannot overturn court orders or make recommendations to the court.
- Cannot give legal advice.
- Cannot investigate matters when appeals or lawsuits are pending against the County.
- Cannot ensure implementation of any recommendation made following investigation.
- Personnel and disciplinary matters are referred to an Agency Manager for appropriate action.
How can I file a complaint with the Ombudsperson?
For the quickest response please contact our office by phone or e-mail. You may also submit a complaint in writing. Simply download the complaint form in English or Spanish, complete and either send via email or US mail to:
Tracy Trinh, Ombudsperson
She, Her, Hers
9750 Business Park Dr. Suite 220
Sacramento, CA 95827
Phone: 916-875-2000
Fax: 916-854-9443
Email: DCFAS-Ombudsperson@saccounty.gov
What if I disagree with the Ombudsperson's findings?
The Ombudsperson's findings concludes departmental actions.
If you disagree with the Ombudsperson's findings you may contact the following agencies:
Child Protective Services (CPS):
California Department of Social Services, Children's Services Operations and Evaluations Branch, 744 P Street, M/S 8-12-91, Sacramento CA 95814
In-home Supportive Services (IHSS):
California Department of Social Services, IHSS Quality Assurance Program, 744 P Street, Sacramento, CA 95814
Adult Protective Services (APS):
California Department of Fair Employment and Housing, 2218 Kausen Drive, Suite 100, Elk Grove, CA 95758
